For MPs, MLAs and administrative offices
We help you serve better.
Hear what your people are saying. Act on it. Let them see the work.
Hear what your people are saying. Act on it. Let them see the work.
What's rising in which ward, who your workers are talking to, and what people actually think of the answer they got. Plus the record of what you delivered, ready when you need it.
Talk to us →
Your files, registers and CPGRAMS workflow stay exactly as they are. This replaces none of it. It gives a Collector or SP something the official channels never do: a direct line to the people in their district, and a feel for the place that isn't filtered through three layers first.
Talk to us →Not a website with a form bolted on. A citizen app, a working platform for the office, a way to reach people, and a read on what they think, all sharing one set of data.
Where a resident raises something, follows what happened to it, checks which schemes they qualify for and hears from the office directly. Built for a low-end Android phone on a patchy connection, in their own language.
The staff workspace: everything coming in, who owns it, what's overdue, and the full history behind each one. Role and jurisdiction aware, so people see their patch and no one else's.
Reach a ward, a block, a scheme's eligible list or everyone who contacted you last month, over WhatsApp, SMS or push. Every message can be replied to, so it stays a conversation.
The read on your jurisdiction. What's rising and where, how sentiment is moving block by block, which promises are landing and which aren't. All assembled from what people actually say and do, not from a monthly summary. Your own ground news, for your own patch.
Announcing is the easy half. This is built for the half that answers back.
It goes out. Whatever comes back arrives late, second-hand, or not at all.
Every message can be answered, and every answer reaches someone who can act.
The same platform, tuned to how your office actually works. Pick your side to see what you get.
Calls, WhatsApp, walk-ins, ward workers and surveys, in one picture of what your constituency is asking for, sorted by ward and by how loud it's getting.
Heard → Acted on → Answered → On recordWork done, ward by ward, with citizen ratings attached, ready as a constituency report for a review meeting, an RTI reply, or the next campaign.
Your booth-level workers get logins, a patch and a task list, not a WhatsApp group nobody reads.
Segment by ward, scheme eligibility or past contact, then ask or tell, and read what comes back.
Residents reach the office without going through a counter, a middleman or a phone tree, and get an answer in your own words rather than a reference number.
Direct → Personal → On the recordWhat people in each block are actually raising, as they raise it, not the version that survives three layers of reporting on its way up to you.
CPGRAMS, state helplines, your registers and file movement all stay. Nothing is migrated, nothing is replaced.
A flood warning, an exam notice, a curfew update: reach the right blocks in minutes, and read what comes back.
Four steps that run the same way whoever picks up the phone, and that end with the person who raised it knowing what happened.
From a call, a WhatsApp message, a ward worker on the ground, a survey you sent out, or someone walking into the office.
Ward and category decide who owns it. No manual sorting, no depending on who happened to take the message.
A deadline sits on every item, and anything slipping is surfaced to a supervisor before someone has to chase it.
They're told what happened and asked whether it was any good. That answer feeds your ward picture, and the record stays exportable.
Constituents hand over Aadhaar numbers, income certificates and complaints about people with power over them. That deserves more than a privacy policy.
Purpose-limited consent captured at the point of collection, data minimisation by default, and a citizen-facing record of exactly what has been shared and why, with withdrawal and erasure handled as normal operations, not special requests.
All data resides on servers within Indian territory. Nothing leaves the country, and no processing is delegated to jurisdictions your office cannot answer for.
Encrypted in transit and at rest, with uploaded documents virus-scanned before they are ever stored against a case.
Staff access to citizen records is written to an immutable audit trail: who opened what, when, and why. Available to you, not just to us.
Full export on demand in open formats, tenant-isolated from every other office, with retention and deletion rules you configure, not us.
CitizenHQ started from a gap that has nothing to do with software: an office can be working hard and still have no idea what its constituency is actually feeling, and a constituency can be heard and still never find out what came of it. Both sides end up guessing.
So we built the thing that closes it: somewhere the office can listen at scale, answer in public, and organise the people doing the work on the ground. Today it powers branded, standalone instances for elected representatives and administrative offices across India, each on the same backbone, each fully theirs: their name, their colours, their data, exportable anytime.
A 20-minute walkthrough, set up around your ward or department. No commitment required.
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